It is Web enabled applications that allow customers to register their warranty via the Internet on-line and make appointment for servicing request.

  CRiSTAL Customer Service Management System is designed for manufacturers and distributors of appliances and equipments that required to be supported by warranty.

  It is designed to enhance customer relationship and warranty management.

  CSM incorporates the capability to monitor customer complaints and warranty servicing that has to be performed on any piece of appliance or equipment and cost of supporting the warranty extended.

  It also monitors delinquent customers and identify potential defects, thereby enabling the manufacturers and distributors to take corrective action before any serious fallout.

  Integrated is a job-billing module that enable client to monitoring payment and help to ensure proper pricing of services rendered.

  A separate but fully integrated Parts Inventory Management (CRiSTAL WMS) module further enhances the CSM, enabling user to plan and maintain parts inventory required to support the service operation.